NAVEE Electric Golf Trolley Warranty & Service Policy

NAVEE provides after-sales service in accordance with applicable UK law, including the Consumer Rights Act 2015.

This policy applies to NAVEE Electric Golf Trolleys purchased through official NAVEE or authorised retailers in the United Kingdom and Ireland. Products purchased through unauthorised sellers are not covered.

Warranty service is available only in the country of purchase (UK or Ireland).

2.1 General Warranty

If a product develops a manufacturing defect under normal use within the warranty period, NAVEE or its authorised service partner will repair or replace it free of charge.

Warranty periods:

Battery & Frame – 3 Years

Other Components – 1 Year
(Front wheel set, Rear wheel set, Anti-roll wheel, Charger, Remote control, Net bags, Umbrella holder, Cup holder, Phone holder and Elastic rope hook)

Warranty begins the day after purchase (or delivery for online orders).
If proof of purchase is unavailable, the warranty start date will default to 3 months after manufacture.

2.2 Battery Warranty (Extended Terms)

• Standard battery warranty: 3 years
• Extended battery warranty: 5 years total (additional 2 years)

To qualify for the extended warranty, the battery must be registered within 45 days of purchase. Please register your device here.

Covers: Manufacturing defects under normal use

Does NOT cover: Charger, accidental damage, misuse, abuse, or commercial use

Replacements or repairs do not reset the warranty period. Shipping charges for replacement batteries may apply at NAVEE’s discretion.

This warranty is provided in addition to your legal rights under the Consumer Rights Act 2015. Under UK law, products must be of satisfactory quality, fit for purpose and as described. You may be entitled to a repair, replacement, or refund if the product is faulty. Nothing in this policy limits your statutory rights.

Warranty does not apply where:

• Warranty period has expired
• Proof of purchase is missing or invalid
• Damage is caused by misuse, neglect, or improper use
• Accidental, impact, or liquid damage occurs
• Instructions or maintenance guidelines are not followed
• The product is used outside normal conditions
• Unauthorised repairs or modifications are made
• Serial numbers are altered or removed
• The product is used commercially
• Normal wear and tear occurs

Chargeable repair services may still be available.

All warranty and repair services are handled by NAVEE’s authorised service partner: LetMeRepair. To register a warranty claim or repair request, please complete the online form here:
naveegolf.co.uk/pages/contact

To help process your request quickly, please have the following ready:

• Product model and serial number (photo preferred)
• Proof of purchase (receipt or invoice)
• Description of the fault (including when it started)
• Photos/videos showing the issue and product condition
• Return address and contact number

All warranty and repair requests must be submitted via the online contact form linked above.

Please ensure you include:

• Your full name, address, and phone number
• Product model, serial number, and purchase date
• Retailer or reseller name
• Clear description of the fault
• Proof of purchase
• Supporting photos or videos

Once your request has been reviewed, you will be contacted with the next steps, including any reference or case number and shipping or collection instructions if required.

a) Assessment: Warranty eligibility is checked

b) RMA Issued: You receive a Case/RMA number and instructions

c) Shipping / Collection: Follow provided instructions exactly & do not send items without authorisation

d) Inspection & Repair: If covered → repair/replacement. If not covered → quotation provided before work. On average, the repair should take around 1 week, excluding shipping times.

e) Return Delivery: The product is returned once completed

• Clearly display the RMA number on the box
• Use secure packaging with padding
• Include only requested items
• Remove personal items and accessories
• Keep tracking details

Use the same contact details. Shipping method and any customs requirements will be provided after RMA issuance

Out-of-warranty repairs are available on a paid basis, including parts, labour & shipping. No repair will proceed without customer approval. If the same issue recurs within 3 months, repair will be free of charge.

Nothing in this policy excludes liability where prohibited by law. To the extent permitted NAVEE is not liable for indirect or consequential loss. Liability is limited to repair or replacement

UK Customer Service: customerservice@secondchance.co.uk / 01253 407272